Multichoice is rip-off!

I had a PVR decoder installed in my home due to a promotion that Multichoice was running. I paid R649 per month for the decoder, the package and extra view.

My son came to South Africa in April and asked if I could upgrade the package as there were some sport channels that he wanted to watch.

I called Multichoice and requested that the package be upgraded to the Premium Package and they agreed to upgrade my package. When I called on the 27the of May 2022 to downgrade back to my original package I was told that I had to pay an amount of R206.10 for the usage in May. I made the payment as they could not adjust my debit order.

I have since been billed various amounts and despite numerous calls to enquire why the premiums were fluctuating, they told me that my previous contract had been canceled when I upgraded!

There was no mention of any cancelation of my package.

I just don't have the money to pay for the premiums that they are charging me.

I have numerous names as well as reference numbers for the calls I've made.