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matladi M
1 reviews | Active since May 2015
09 Jun 2020, 17:38
Multichoice is refusing to activate my account
I am very disappointed AGAIN from multichoice consultant by the name of Awonke is refusing to activate my dstv and she doesn't want me to speak to the supervisor she put me on hold until my airtime is finished what did I do wrong to receive this such bad behavior and before that I spoke to another consultant and she said to me I should wait 15 min for the decoder to reactivate and it didn't happen and I have app**** for price lock package 3 weeks back even now is not delivered but they want to debit the amount how is that possible to pay for things which you don't have . Can someone help me
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jun 2020, 18:07Hi Matladi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2020, 18:07
Official
Hi Matladi Louis,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Jun 2020, 21:27Hi Matladi Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the decoder on DStv Compact and reversed the incorrect charges on the account.
We have escalated to price lock for an instruction to send the decoder.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the decoder on DStv Compact and reversed the incorrect charges on the account.
We have escalated to price lock for an instruction to send the decoder.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Jun 2020, 21:27
Official
Hi Matladi Louis,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the decoder on DStv Compact and reversed the incorrect charges on the account.
We have escalated to price lock for an instruction to send the decoder.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have activated the decoder on DStv Compact and reversed the incorrect charges on the account.
We have escalated to price lock for an instruction to send the decoder.
Kind regards
DStv: Hello Peter Team
Best regards,