Multichoice is Pathetic and takes customers for a ride. We are not fools

I am disgusted by multichoice(DSTV). I app**** for DSTV explora on the 24th of February this year, same day they called me to send through all the documents they require to process my application. I quickly responded with the documents on the very same day.

On the 28th February I was called by their urgent to inform me that the application is approved and I should be home on the 4th of March as they will be sending someone to come and install my DSTV explora. I cancelled all my meetings for the 4th and stayed at home for them to find me home. No one came not even a phone call from them explaining why they did not come. I called them to enquire and I spoke to not one but many agents complaining with no help. No one could explain as to why I was stood up by Multichoice. A lady by the name of Pricilla who I believe is the head of that department called me with a very disturbing explanation telling me that my explora was delivered to their 3rd pary installer but he failed to install because they found out that he no longer is their 3rd party. All of that explanation as nothing to do with me. Their failure to keep up with their contractors really does not concern me as their customer. Sad thing is that in their explora approval you have to sign up for a debit order. Believe me they did not fail in making sure that, the debit order part they process without fail. Pricilla never bothered to follow up. we are now in July all they do is to deduct money from mu account but I have not recieved the explora since the approval in February. DSTV is taking me for a fool.