MULTICHOICE IS PATHETIC AND DO NOT KNOW WHAT THEY ARE DOING. PERIOD DISGUSTING SERVICE

I am utterly DISGUSTED with Multichoice service. On the 04/08/2020 I called the call center number and inquired on the outstanding amount, they informed me over the phone that the amount that I would need to pay is R516.67. On the 09/08/2020 my services have been disconnected, after being on a call with Thandeka with a ref nt *** (FOR OVER AN HOUR) she claimed that we still have an amount of R220.00 that further needs to be paid. Dispite my account being in a credit, I still owe them more money. What I fail to understand is that when I initially called them on the 04/08/2020, why was I not informed of the total monies that needed to be paid, and the amount of R500 would be services or active for 4 days of viewing. Our account is in a credit on their side, they however refuse to reconnect service until we pay a further amount that was not mentioned on the telephone on the 04/08/2020. What i fail to understand is why did they accepted my money and activated my account for 4 days and not include further amounts that needed to be paid. Multichoice service is PATHETIC and their consults are absolutely rude, regardless of them still owing me and having an account in credit they have made no attempt to reconnect services. Who's fault is it? Their consultant gave me the outstanding amount on the account and 4 days later disconnect service as more money is required for reconnecting. They have promised on two occasions to contact my spouse as they needed to have a meeting regarding this dispute, to date he has not received any correspondence from a Team Leader / Manager regarding this matter, we have asked that they rather refund all monies paid to them and we no longer want to use their service. They are unprofessional and inconsiderate with their customer service and do not know how they treat clients. WHY PAY FOR A SERVICE THAT YOU ARE NOT GETTING, Something needs to be done about Multichoice as they DO NOT KNOW WHAT THEY ARE DOING INCLUDING THEIR MANAGEMENT, HENCE THE CALL CENTRE AGENTS THINK AND BEHAVE AS IF THEY DOING YOU A FAVOR.