LM
Leisa M
1 reviews | Active since Feb 2014
28 Nov 2020, 16:11
MultiChoice is pathetic
I have just been told by the consultant lady(Anna or Anne) I am unable to downgrade to a lower package because my services have been disconnected. She is telling me I must pay for the whole month until my next payment date(23 December). Why am I forced to pay to watch the whole month on a package I'm clearly no longer able to afford? And why can I upgrade anytime but told to wait for the billing date when I downgrade? This is appalling service.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
28 Nov 2020, 16:32Hi Leisa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Nov 2020, 16:32
Official
Hi Leisa,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
LM
Leisa M's updateReviewer Update
29 Nov 2020, 15:42I notice that this message was sent at 00H15 in the morning. I'm not sure what you mean you tried to contact me earlier. I do not have any missed call or email yesterday after I spoke to the consultant. I see a missed called for today at 10:57 AM from a *** number. I tried to call back but it says the number doesn't exist. I'm not sure if it was dstv or not. You can call back if it was from you. I'm available.
LM
Leisa M's update29 Nov 2020, 15:42
Reviewer Update
I notice that this message was sent at 00H15 in the morning. I'm not sure what you mean you tried to contact me earlier. I do not have any missed call or email yesterday after I spoke to the consultant. I see a missed called for today at 10:57 AM from a *** number. I tried to call back but it says the number doesn't exist. I'm not sure if it was dstv or not. You can call back if it was from you. I'm available.
LM
Leisa M's updateReviewer Update
30 Nov 2020, 14:21It seems my matter will not be getting any attention, despite dstv creating an impression that they have dealt with it. This is frustrating. When are you planning to assist me accordingly with the downgrade request?
LM
Leisa M's update30 Nov 2020, 14:21
Reviewer Update
It seems my matter will not be getting any attention, despite dstv creating an impression that they have dealt with it. This is frustrating. When are you planning to assist me accordingly with the downgrade request?