Multichoice is just useless

Can somebody please tell me now why am I being debited for something I don’t even have, a service I have never used after having spoken to someone from there who assured me I wouldn’t be debited due to the mishap. Like I give up with you guys, I’m literally at my wits end.Going nowhere slow with this,y’all are just giving me the run around & none of y’all can liaise with me.Everybody has a different story.Like how pathetic do y’all have to be honestly ?

I spoke to Palesa ,call ref ***-I22. She said I wouldn’t be debited, she said somebody was going to call me, guess what? None of the 2 were correct.Pursuing you guys is a nightmare,like I’m so done, no energy left in me whatsoever