Multichoice is *****ing a lot of customers

Ohh so I see that a lot of people have the same complaints about multichoice and now they've made it a point that they're no longer responding unless it's the fact that they know we'll continue using their services, already after their horrible services I didn't even bother to renew my internet contract with them,and now I'm seeing numbers that I don't understand and my dstv has been disconnected and they're telling me about last month's balance that was short,every time I pay my account I always ask how much is due so I don't even understand how that's happened I usually pay my account in 2 sections,my wife pays on the 25th and I pay the difference month end but this month they tell me the amount I paid on the 28th of February it covered 1 day of viewing, imagine the whole R300 went to 1 day viewing, I pay R610 every month on my account but now it's disconnected, I paid R610 they tell me I still owe R213 on top of R610 I know I'm supposed to pay R50 reconnection fee and they tell me I also owe R87.87 for last month offwhich I wasn't even aware of that but still R50 plus R87.87 doesn't even amount to R213 ,you've decided to rob a lot of people now because you know a lot of us rely on your services and you don't even care to fix this I can see a lot of different people here in the reviews have the same issue I knew I'm not crazy when I questioned about the bill amount there's no such you're just robbing people and now apparently I was double charged and I've got the refund I didn't even know when I was double charged by the way,but still the amount it's R610 plus R213 even after the refund your day is coming multichoice even if you know you're just laughing at us since you're making your customers fools,and guys please advise is there anywhere else where we can escalate this issue