Multichoice is hopeless,
Multi-Choice is bleeding customers. Yet they treat their existing customers like garbage. My premium payment date is on the 9th of the month. On 9 July 2023 I paid, just to have my service disconnected the next day. Yesterday, on the 9th of January 2025 I paid, just to have my service disconnected on the 10th. Does Calvo Mawela knows what's going on in his organisation?
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
10 Jan 2025, 17:12Hi Des,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jan 2025, 17:12
Official
Hi Des,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
10 Jan 2025, 18:02We are nearly one hour later, no further response.
's update10 Jan 2025, 18:02
Reviewer Update
We are nearly one hour later, no further response.
's updateReviewer Update
10 Jan 2025, 19:14We are now TWO hours later. No contact. No response. No solution.
's update10 Jan 2025, 19:14
Reviewer Update
We are now TWO hours later. No contact. No response. No solution.
's updateReviewer Update
10 Jan 2025, 20:22So, we are at the 3 hour mark. Silence. I do hope the Hellopeter readers take note of this. This is how a customer of 20 year standing with DStv is being treated.
's update10 Jan 2025, 20:22
Reviewer Update
So, we are at the 3 hour mark. Silence. I do hope the Hellopeter readers take note of this. This is how a customer of 20 year standing with DStv is being treated.
DStv (MultiChoice)'s replyOfficial
11 Jan 2025, 16:07Hi Des,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the payment has been received and your services are active.
Yes, your payment date is on the 9th, however, we received the payment on the 10th.
We advise you to pay before the 9th or exactly on the 9th.
The EFT payment can sometimes take longer to reflect on our side. We would therefore suggest that you pay directly on our website as the payment reflects instantly.
Please use the below link to make payments:
https://payat.io/dstv/***7
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the payment has been received and your services are active.
Yes, your payment date is on the 9th, however, we received the payment on the 10th.
We advise you to pay before the 9th or exactly on the 9th.
The EFT payment can sometimes take longer to reflect on our side. We would therefore suggest that you pay directly on our website as the payment reflects instantly.
Please use the below link to make payments:
https://payat.io/dstv/***7
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply11 Jan 2025, 16:07
Official
Hi Des,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the payment has been received and your services are active.
Yes, your payment date is on the 9th, however, we received the payment on the 10th.
We advise you to pay before the 9th or exactly on the 9th.
The EFT payment can sometimes take longer to reflect on our side. We would therefore suggest that you pay directly on our website as the payment reflects instantly.
Please use the below link to make payments:
https://payat.io/dstv/***7
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
We do our best to train each of our representatives on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Kindly be advised that the payment has been received and your services are active.
Yes, your payment date is on the 9th, however, we received the payment on the 10th.
We advise you to pay before the 9th or exactly on the 9th.
The EFT payment can sometimes take longer to reflect on our side. We would therefore suggest that you pay directly on our website as the payment reflects instantly.
Please use the below link to make payments:
https://payat.io/dstv/***7
Kind regards,
DStv: Hello Peter Team
Best regards,