Multichoice is giving bad service

<p>We have a Holiday View Card. </p> <p>The instruction from DSTV was that we must pay a full months money of R650 - we can't just for 10 day's that we was going away on holiday. But the rest of the 20day's credit will be there for us to use again. </p> <p>The instruction was that we must connect and disconnect on the selfhelp service on the internet - that is what I did. </p> <p>We went on holiday the 7th of May - and I've connected it on the internet. When we where back the Sunday the 15th of May i've discounted it again on the internet. </p> <p>Now for nearly for months they phone me to tell we own them money for DSTV for 15 day's in June... We didn't even use the holiday card - and what happen with the 20 day's credit of the money that we've paid. </p> <p>No they email me that I must sent them proof that I disconnected the decoder... How must I sent them proof if its just a button that you press connect / disconneted... They don't even know how they own system work but want to tell me what to do... I'm so frustated that I want to scream... if I must get another phone call from them to tell me I own them money... !!! FOR THE LAST TIME WE ONLY USE THE CARD FOR 10 DAYS !!!!!!!!!!!!!!</p>