ER
Earl R

1 reviews | Active since Sept 2012

31 Dec 2020, 14:59

Multichoice is ********** and *****ed.

Multichoice ARE ****** AND **********. THEY SAY THEY TRIED DEBITING MY ACCOUNT TWICE AND DIDN'T GET THE FUNDS BUT THEY DECIDED TO CHANGE MY BANKING DETAILS TO THE OLD BANK ACCOUNT I USED TO USE. THEY SAY BECAUSE OF THE BOUNCED DEBIT THEY'RE GOING TO DEBIT ME R1371 INSTEAD OF THE NORMAL R688 ALL THESE BECAUSE I'M ON PRICE LOG OPTIONS. THEIR CONSULTANT SAID HE COULDN'T EXPLAIN WHY THEY'RE CHARGING ME THIS MUCH WHILE ITS NOT EVEN THE NEW MONTH YET. SO THE 5DAYS PENALTY AMOUNTS TO DOUBLE THE INSTALLMENT? ITS VERY SHOCKING AND CERTAINLY ******** AND NO ONE WOULD ENTER TO A SUCH CONTRACT. NOW THEY WANT TO DISCONNECT MY SERVICES IF I DONT PAY THIS MUCH. OH AND NOW I'M STANDING IN THE QUEUE FOR THIS, RISKING GETTING INFECTED WITH COVID-19 WHILE I'M HERE. THOSE ARE THE TRADES OF A *****ED AND ********** SERVICE PROVIDER.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 Dec 2020, 15:17
Official
Hi Earl, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team