NT
Nomawonga T
1 reviews | Active since Dec 2019
16 Dec 2020, 20:50
Multichoice is disappointing
So Multichoice decides disconnect my decoder again even though they know my debit order date.They promised me to sort out my account but they are doing it again
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Dec 2020, 21:48Hi Nomawonga,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Dec 2020, 21:48
Official
Hi Nomawonga,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Dec 2020, 09:47Hi Nomawonga,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that on the system it reflects that you have 2 DStv Compact subscriptions which one of the subscription is on PriceLock.
The reason your services disconnected is because of the Ad-Hoc debit order for the 22 November 2020 that was unsuucessfully. Please note that an amount of R357.80 needs to be paid imemdiately for the decoder to be reconnected.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that on the system it reflects that you have 2 DStv Compact subscriptions which one of the subscription is on PriceLock.
The reason your services disconnected is because of the Ad-Hoc debit order for the 22 November 2020 that was unsuucessfully. Please note that an amount of R357.80 needs to be paid imemdiately for the decoder to be reconnected.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Dec 2020, 09:47
Official
Hi Nomawonga,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that on the system it reflects that you have 2 DStv Compact subscriptions which one of the subscription is on PriceLock.
The reason your services disconnected is because of the Ad-Hoc debit order for the 22 November 2020 that was unsuucessfully. Please note that an amount of R357.80 needs to be paid imemdiately for the decoder to be reconnected.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note that on the system it reflects that you have 2 DStv Compact subscriptions which one of the subscription is on PriceLock.
The reason your services disconnected is because of the Ad-Hoc debit order for the 22 November 2020 that was unsuucessfully. Please note that an amount of R357.80 needs to be paid imemdiately for the decoder to be reconnected.
Kind Regards,
DStv: Hello Peter Team
Best regards,