MultiChoice is ***** and ******* only

I wrote an email on Friday complaining about my services and the email was closed with no feedback yet I have not been assisted. This month I upgraded my services to compact and I was asked to pay R15 for the balance I did when I check again my balance for August I am due to pay R700 which I don't understand what is is for. When I do catch-up I don't have all the channels and when I upgrade I was told that my channels will all be available within 24 hours and it has been three weeks already and when I log in DSTV now I am able.to see all the channels. This morning when I wake up and I try to catchup some channels my services where deactivated without any notice I can't catchup nor do anything. Can someone deliver us from MultiChoice how long will they play with us.im sick and tired of them and I'm sure I'm not the only one.