MU
Mirna U
1 reviews | Active since Mar 2011
03 Nov 2015, 09:07
Multichoice is breaching my consumer rights!
Since when do I have to give a months notice to cancel my service or downgrade it? THIS IS NEW!! Please advice where you notified me of this change?? Your consultant repeatedly said yesterday that the terms and conditions has not changed, so explain this to me? You are forcing me to use your service!<br> If I don't get feedback, I am taking this up with the ombudsman. I already left messages yesterday with no feedback! Bad service now as well?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 11:57Hello MrsLady,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Nov 2015, 11:57
Official
Hello MrsLady,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team