Multichoice is becoming a big ****

Multichoice is now becoming a biggest **** as i read just January reviews During December I paid my access subscription..after that I upgraded to compact. i had asked them.to activate my extraview, it played for 1 day from there it requested a pin. I typed 4494 and immediately got blocked. For a week i have been dealing with this issue, i even went to Mabaleng office as I was told by a consultant on the phone. They failed to activate the pin and I asked them to cancel the extraview view thing. Also my explora was not functional as it says disk full, they could not help me with both issues. On the 1st of Feb I wanted to downgrade, i failed also..I call their office line..spoke to more than 2 agents..one of them told me they cant activate my access because i still have compact which will expire on the 2nd of Feb 2022 and access package can on be done on the 3rd of Feb. This morning the 8th I woke up to a locked dstv, been querying this without help. . the subscription that showed as due was R800+, I am asking their agent to downgrade me to access..then now my due balance shows R372..I am asking its for what. The guy cant explain except telling me it is for access and arrears. I never defaulted before, the only mistake i did was to upgrade to compact. Can you kindly assist me resolve this issue and get me back to R115. I am unemployed and I cant pay R372 which I dont know its fir what.