TM
Tumelo M

1 reviews | Active since Jun 2013

15 Jun 2018, 09:30

MULTICHOICE IS A TOTAL *******

So this is how MultiChoice operates.. They call you to offer a package and then over-charge you for the service. When you contact them to question this they make you into an idiot who just agrees to things you don't understand. And then they promise to investigate but they never do. And then instead of accepting they are wrong they tell you that they cannot find telephone recordings; because they know that these will back up your story. Let us not forget that they never send you any written communication to confirm your agreement. So they never have anything that points back to their misconduct. The way MultiChoice treats their customers is actually disgusting!

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jun 2018, 13:23
Official

Dear Tumelo,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Jun 2018, 14:08
Official

Dear Tumelo,

Your concern is currently being investigated by the relevant department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

We sincerely apologise for any inconvenience that may have been caused.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards,

Edward

DStv Hello Peter Team

Best regards,

TM
Tumelo M's update15 Jun 2018, 14:19
Reviewer Update
This does not need investigation. You just need to pay me my money back, as agreed with Gary via telephone on the 25th May.
TM
Tumelo M's update05 Jul 2018, 14:17
Reviewer Update
Once again you have gone out of your way to prove that you do not care about resolving my issue...