Multichoice is a ****.

Last year I was offered a special on the explorer decoder and compact package on black friday. The offer I took up was R500 a month. I kept being billed R793 for a second decoder I didnt ask for and didnt receive. In March I wrote another review about my billing after countless calls to the call centre, numerous live chats I've had with consultants and an attempt to get help on social media. Non of which worked. I noticed a week ago my bill on the app was decreased to R534 but demand a refund for the months I was incorrectly billed.