MULTICHOICE is a *******

I have today, 4th January 2016 notified Multichoice that I am going on holiday for a month and to cancel my DSTV connection for the period 6th January 2016 to 5th February 2016. <br> I spoke to 3 different persons at Multichoice Pinetown. They were unable to help me. I was told that my payment date is on the first of the month and therefore all changes can only be done on the first. They said that the system will not allow them to make changes on any other day. I reminded them that 01/01/2016 was a public holiday. Their response was that their call centre was open.<br> Multi Choice have my R700 and they cannot cancel because I called on the first working day of the new year.<br> WHAT A *******. I FEEL CHEATED.<br>