RH
Rameshchandra H
1 reviews | Active since Jun 2020
29 Aug 2021, 15:37
multichoice is a pathetic service provider
hi I'm so ****ed off with multichoice central durban coz I'm in front of they door at 15:00 today Sunday I'm having a problem with my decoder for the last 3 months & I work shifts so I went to the web site on a few occasions to see times and it says Monday to Friday 08:00 -17:00 & Saturday & Sunday 08:00 - 16:00 &I told my perfect coz she work in CBD & I go to multichoice at 15:00 & I'll fetch you after that gives me enough time but these idiots are closed so I phone from there to call center & enquired about about & was told by the agent they are open until 16:00 & told her I'm in front of the door she said its not rite & she will make a note of it. b4 leaving I went back to website and it's open closes at 4 & open Monday at 8. I've been with multichoice for I don't know how long never missed a payment & insurance payment now these idiots pack up & go home who is going to compensate me for fuel coz it's costly now a days this is a pathetic service provider & that branch should be docked their salaries for the month now I got to make another plan because of *********** staff plain down they are flipping useless idiots. I want someone from management to phone me coz this is not on. ***
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Aug 2021, 19:58Hi Rameshchandra Harrikissoon ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Aug 2021, 19:58
Official
Hi Rameshchandra Harrikissoon ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
RH
Rameshchandra H's updateReviewer Update
29 Aug 2021, 20:09what you attending to I want reasons why they were not opened don't give lame excuses coz there is construction in front of building and park way out & walk and get there and be disappointed
you should come with a new replacement decoder for me to my house not a refurbished unit as I pay insurance
please sort your service center out .... not close up and put loyal customers like me in inconvenience
please get management to phone me. I explained to your call center agent what's the problem for a few months now and she agreed decoder is faulty
customer no. ***5
***
Vishal
you should come with a new replacement decoder for me to my house not a refurbished unit as I pay insurance
please sort your service center out .... not close up and put loyal customers like me in inconvenience
please get management to phone me. I explained to your call center agent what's the problem for a few months now and she agreed decoder is faulty
customer no. ***5
***
Vishal
RH
Rameshchandra H's update29 Aug 2021, 20:09
Reviewer Update
what you attending to I want reasons why they were not opened don't give lame excuses coz there is construction in front of building and park way out & walk and get there and be disappointed
you should come with a new replacement decoder for me to my house not a refurbished unit as I pay insurance
please sort your service center out .... not close up and put loyal customers like me in inconvenience
please get management to phone me. I explained to your call center agent what's the problem for a few months now and she agreed decoder is faulty
customer no. ***5
***
Vishal
you should come with a new replacement decoder for me to my house not a refurbished unit as I pay insurance
please sort your service center out .... not close up and put loyal customers like me in inconvenience
please get management to phone me. I explained to your call center agent what's the problem for a few months now and she agreed decoder is faulty
customer no. ***5
***
Vishal
RH
Rameshchandra H's updateReviewer Update
01 Sept 2021, 07:55hi multichoice,
I'm disappointed by your service center agent who helped me. I asked for a new unit coz I'm insured & was told you only qualify for a refurbished unit coz it's like for like but was told no stock so we give u another model that font take a smar card so thinking it is new 1 but no refurbished so I said its not like for like & she told me it's the same thing so I was not in the mode to argue. now drama start it's not coming on I'm thinking faulty but it was the power point so she took power from next desk
I'm a compact customer & everytime she changed channels on go on the computer it goes back to default 100 this happened about 5/6 times now I'm getting irritated & it continues to go back to 100. I'm standing there and thinking does she know what she's doing or am thinking wrong
then she say all well. I take it and go home
connect up and set up it goes back to default 100
I go to settings & go to remote & I was always on remote mode 1 now I see 1 is not lit up only 2&3 is lit up I know it's not rite as this lady didn't set the decoder properly & I went to all reset to factory default & technical settings but it continued to go back to 100
now I can't set it to my channels I must leave it on all channels coz that's not rite
but why should I go back now it will be third time
it is multichoice's stuff up so I requested management to me so we can resolve the issues but no I get pathetic replies i/we apologize for the inconvenience caused & so on the agent in the service center is not clued up & further more I wasn't given a like for like it's totally a different unit so why I wasn't given a new decoder & told when you sign up for insurance that that you'll only give refurbished unit
so please multichoice don't reply with excuses just phone me or send someone to come to me & sort the problem out or maybe the agent is not at fault it's the decoder that is faulty because about 3 years back I changed my decoder went to my channels and same time sorted but this 1 is a problem & I don't have time to go back & be given stories
you must register and deliver a new unit to me or phone me to sort out or only option is cancel subscription with you'll & get uncapped Wi-Fi coz I do have a smart TV
the ball is in your cot now
coz I'm ****ed & calling your call center only runs up your cell bill bcoz so much of pre recording b4 you get an agent on line and sort your times
on screen service center closed on sundays. website closes 16:00 on sundays & service center say closes at 14:00 so 3 different platforms 3 different times
so please phone me
Vishal Harrikissoon
***
acc ***5
I'm disappointed by your service center agent who helped me. I asked for a new unit coz I'm insured & was told you only qualify for a refurbished unit coz it's like for like but was told no stock so we give u another model that font take a smar card so thinking it is new 1 but no refurbished so I said its not like for like & she told me it's the same thing so I was not in the mode to argue. now drama start it's not coming on I'm thinking faulty but it was the power point so she took power from next desk
I'm a compact customer & everytime she changed channels on go on the computer it goes back to default 100 this happened about 5/6 times now I'm getting irritated & it continues to go back to 100. I'm standing there and thinking does she know what she's doing or am thinking wrong
then she say all well. I take it and go home
connect up and set up it goes back to default 100
I go to settings & go to remote & I was always on remote mode 1 now I see 1 is not lit up only 2&3 is lit up I know it's not rite as this lady didn't set the decoder properly & I went to all reset to factory default & technical settings but it continued to go back to 100
now I can't set it to my channels I must leave it on all channels coz that's not rite
but why should I go back now it will be third time
it is multichoice's stuff up so I requested management to me so we can resolve the issues but no I get pathetic replies i/we apologize for the inconvenience caused & so on the agent in the service center is not clued up & further more I wasn't given a like for like it's totally a different unit so why I wasn't given a new decoder & told when you sign up for insurance that that you'll only give refurbished unit
so please multichoice don't reply with excuses just phone me or send someone to come to me & sort the problem out or maybe the agent is not at fault it's the decoder that is faulty because about 3 years back I changed my decoder went to my channels and same time sorted but this 1 is a problem & I don't have time to go back & be given stories
you must register and deliver a new unit to me or phone me to sort out or only option is cancel subscription with you'll & get uncapped Wi-Fi coz I do have a smart TV
the ball is in your cot now
coz I'm ****ed & calling your call center only runs up your cell bill bcoz so much of pre recording b4 you get an agent on line and sort your times
on screen service center closed on sundays. website closes 16:00 on sundays & service center say closes at 14:00 so 3 different platforms 3 different times
so please phone me
Vishal Harrikissoon
***
acc ***5
RH
Rameshchandra H's update01 Sept 2021, 07:55
Reviewer Update
hi multichoice,
I'm disappointed by your service center agent who helped me. I asked for a new unit coz I'm insured & was told you only qualify for a refurbished unit coz it's like for like but was told no stock so we give u another model that font take a smar card so thinking it is new 1 but no refurbished so I said its not like for like & she told me it's the same thing so I was not in the mode to argue. now drama start it's not coming on I'm thinking faulty but it was the power point so she took power from next desk
I'm a compact customer & everytime she changed channels on go on the computer it goes back to default 100 this happened about 5/6 times now I'm getting irritated & it continues to go back to 100. I'm standing there and thinking does she know what she's doing or am thinking wrong
then she say all well. I take it and go home
connect up and set up it goes back to default 100
I go to settings & go to remote & I was always on remote mode 1 now I see 1 is not lit up only 2&3 is lit up I know it's not rite as this lady didn't set the decoder properly & I went to all reset to factory default & technical settings but it continued to go back to 100
now I can't set it to my channels I must leave it on all channels coz that's not rite
but why should I go back now it will be third time
it is multichoice's stuff up so I requested management to me so we can resolve the issues but no I get pathetic replies i/we apologize for the inconvenience caused & so on the agent in the service center is not clued up & further more I wasn't given a like for like it's totally a different unit so why I wasn't given a new decoder & told when you sign up for insurance that that you'll only give refurbished unit
so please multichoice don't reply with excuses just phone me or send someone to come to me & sort the problem out or maybe the agent is not at fault it's the decoder that is faulty because about 3 years back I changed my decoder went to my channels and same time sorted but this 1 is a problem & I don't have time to go back & be given stories
you must register and deliver a new unit to me or phone me to sort out or only option is cancel subscription with you'll & get uncapped Wi-Fi coz I do have a smart TV
the ball is in your cot now
coz I'm ****ed & calling your call center only runs up your cell bill bcoz so much of pre recording b4 you get an agent on line and sort your times
on screen service center closed on sundays. website closes 16:00 on sundays & service center say closes at 14:00 so 3 different platforms 3 different times
so please phone me
Vishal Harrikissoon
***
acc ***5
I'm disappointed by your service center agent who helped me. I asked for a new unit coz I'm insured & was told you only qualify for a refurbished unit coz it's like for like but was told no stock so we give u another model that font take a smar card so thinking it is new 1 but no refurbished so I said its not like for like & she told me it's the same thing so I was not in the mode to argue. now drama start it's not coming on I'm thinking faulty but it was the power point so she took power from next desk
I'm a compact customer & everytime she changed channels on go on the computer it goes back to default 100 this happened about 5/6 times now I'm getting irritated & it continues to go back to 100. I'm standing there and thinking does she know what she's doing or am thinking wrong
then she say all well. I take it and go home
connect up and set up it goes back to default 100
I go to settings & go to remote & I was always on remote mode 1 now I see 1 is not lit up only 2&3 is lit up I know it's not rite as this lady didn't set the decoder properly & I went to all reset to factory default & technical settings but it continued to go back to 100
now I can't set it to my channels I must leave it on all channels coz that's not rite
but why should I go back now it will be third time
it is multichoice's stuff up so I requested management to me so we can resolve the issues but no I get pathetic replies i/we apologize for the inconvenience caused & so on the agent in the service center is not clued up & further more I wasn't given a like for like it's totally a different unit so why I wasn't given a new decoder & told when you sign up for insurance that that you'll only give refurbished unit
so please multichoice don't reply with excuses just phone me or send someone to come to me & sort the problem out or maybe the agent is not at fault it's the decoder that is faulty because about 3 years back I changed my decoder went to my channels and same time sorted but this 1 is a problem & I don't have time to go back & be given stories
you must register and deliver a new unit to me or phone me to sort out or only option is cancel subscription with you'll & get uncapped Wi-Fi coz I do have a smart TV
the ball is in your cot now
coz I'm ****ed & calling your call center only runs up your cell bill bcoz so much of pre recording b4 you get an agent on line and sort your times
on screen service center closed on sundays. website closes 16:00 on sundays & service center say closes at 14:00 so 3 different platforms 3 different times
so please phone me
Vishal Harrikissoon
***
acc ***5