Multichoice is a mess

Multichoice is a pain. We are on a compact package with Extraview. About two weeks ago we got an error that our account was not paid.T he call centre person advised that we needed to unlink and link the decoders from the self-help website to reboot. That is when our problems started. From then on only one decoder shows at a time. When I phoned the call centre, when they reconnect the one decoder, they disconnected the other one. As of today, Bonga even hanged up on me when I asked him to escalate the problem and give me a case number so that I could follow up. I am tired of calling and getting no help. We will also be the next people in line to cancel this DSTV once and for all. It is a nightmare.