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Zainub P

1 reviews | Active since Sept 2022

07 Aug 2024, 05:41

MULTICHOICE IS A **** I TELL YOU😡🤬

I AM SICK AND TIRED HONESTLY WHEN IT COMES TO MULTICHOICE NOW I HAVE HAD IT WITH THEIR POOR POOR POOR SERVICES IN FACT I'M DISGUSTED I HAVE NEVER BEEN UNHAPPY ABOUT A SERVICE LIKE THIS😡😡😡🤬🤬🤬SO I CALLED ON THE 26/07/2024 TO UBDATE MY PAYMENT DATE AND I SPENT SO MUCH TIME ON THAT CALL MAKING SURE ALL GOES WELL. I TOLD THE AGENT I WOULD LIKE MY PAYMENT DATE TO CHANGE FROM THE 6TH OF EACH MONTH TO THE 10TH, THE AGENT CONFIRMED EVERYTHING WITH ME AND ASSURED ME SHE HAS CHANGED MY PAYMENT DATE ONLY TO WAKE UP TODAY WITH MY DSTV SERVICES DISCONNECTED. HOW ARE MY SERVICES DISCONNECTED WHEN I CALLED TO CONVENIENCE MYSELF SHE EVEN TOLD ME ABOUT MY PRO RATA EVERYTHING WAS SO GENUINE ON THAT CALL BUT NOW I'M LEFT IN THE ****IN COLD AND DONT KNOW HOW MY DAY WILL GO. I WANT MY SERVICES UP AND RUNNING BY THE TIME I WAKE UP TODAY AND I WANT THEM FAST I CALLED MULTICHOICE FOR A REASON BUT THEY JUST CAN'T SEEM TO GET THE WORK DONE. FROM ME BEING TOLD ON THE 10TH THAT I WILL PAY AROUND R560 INCLUDING PRO RATA TO NOW HAVING TO PAY R600+ TODAY THE 6TH. I AM NOT HAPPY AND I'M VERY ****ED OF IF MY SERVICES ARE NOT UP AND RUNNING TODAY AND I AM NOT COMPENSATED FOR ALL THIS NONSENSE GOING ON THERE WILL BE HELL TO PAY. I AM NOT GOING TO GO A DAY WITHOUT WATCHING TV AND SO ARE MY KIDS.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Aug 2024, 07:36
Official
Hi  Zainub, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
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Zainub P's update07 Aug 2024, 10:07
Reviewer Update
I am still waiting for my services to be up and running and I called and still did not get any help from the agent and she put me on hold for over 20 minutes claiming to get a manager for me her name is Nothando Hlongwane who is also rude I need to be called now and this to be resolved now as I am unable to get any work done since my children cannot watch TV. I am seriously not happy about the service I get from DSTv I rada just cancel service with DSTv this is madness 😡
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Zainub P's update07 Aug 2024, 11:36
Reviewer Update
This is getting very very frustrating and annoying right now I just got cut of by duduzile after explaining the reason for my call and then she put me on hold saying she is going to get a manager for me as requested and I was on hold for over 10 minutes then to be put on mute only for her to drop my call. This is very unprofessional and disrespectful I AM A CUSTOMER AND I'M THE ONE PAYING FOR MY SERVICES WHAT IS THE MATTER NOW THERE IS NO FIRST CALL RESOLUTION, I'M GETTING CUT OF, BEING PUT ON HOLD FOR OVER 20 MINUTES AND DEFINITELY NO CUSTOMER SERVICE AT ALL IF I DO NOT GET A CALL NOW FROM HIGHER MANAGEMENT I AM GOING TO TAKE THIS MATTER WITH THE OMBUDSMAN I WILL NOT BE TREATED UNFAIRLY LIKE THIS I WILL NOT.
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Zainub P's update07 Aug 2024, 14:37
Reviewer Update
Excuse me I still have not received a call from MultiChoice regarding my TV services that has been disconnected it is now 14:36pm and I still my services are disconnected and no Manager has called me