Multichoice is a bunch of ******

I app**** for a cellphone contact just to find out multichoice put me on ITC. Can I just mention my account is almost R500 in credit. Has been for years as I always pay more than I should. Why Multichoice? Now you have affected my otherwise perfect credit score over an amount of R474? This is not ok. When you phone the call centre they can't give answers. Pathetic