Multichoice Invisible Rule Book

I was supposed to be moving to a new house ( Cosmo Development ), I then discovered that I cant due to the building not being complete ( Long Story ), then I call Multi-choice to Disconnect my Services Temporarily whilst I stay with Relatives till I can move to my house, I'm told that this disconnection can only be done next month and I need to pay in the full subscription Fee and come re-connection time I need to pay in a connection fee. When asking why I need to pay for a full month that I wont be using my subscription I was told its due to me calling in 2 days after my payment date ( Mind you I did not plan to disconnect, i intended to enjoy my subscription fully at the new place, due to a fortuitous occurrence I am unable to ). I spoke to an insensitive Boitumelo Masipa, who just quoted rules without even referring me to where those are contained, and said it was not possible to pay a pro-rata amount for the two days and have the service disconnected, I believe each situation should be taken on its own merits guys and flexibility should be there for some cases