Multichoice internet is a ****

I am honestly very disappointed with DStv Internet. I pay for both an Explora and Wi-Fi internet service, yet every single day I struggle with constant disconnections. My internet cuts off while I’m working, and it even interrupts my children while they’re doing their homework.

It’s extremely frustrating to be paying so much money for a service that does not deliver. My productivity is affected, my family is inconvenienced, and despite paying every month, I’m not getting the reliable service I am promised.

I chose not to pay in January because of this ongoing issue, and my service was promptly disconnected. I paid again this month, yet the problems remain exactly the same. What exactly am I paying for? Is my service being limited, or why does this keep happening?

This situation is unacceptable and unfair coming from a company of DStv’s size. Your support agents put me on hold and give me a one‑hour turnaround time when I have urgent work to do. If this continues, I am prepared to escalate the matter to the Ombudsman.

Please sort this out as a matter of urgency.