Multichoice internet division (router contract)
Incompetence on a different level.
I took out a contract on a router from multichoice. Going on 4 months without it working.
Since receiving it, it didn't work. I contacted their call centre and after troubleshooting, they sent FedEx to come and collect it.
He collected the router from my residence on the 18th of April.
The new router that I received also didn't work. I was told multiple stories. Took it to a service centre and they advised that the router works.
After numerous attempts to try getting the issue resolved, I was finally told that the old router is still active and I need to cancel it and reactivate the new one.
I was given an email address that bounces to request that the first router be cancel plus activate the new router.
I have been paying for over 3 months now for a router that is not working. I have held up my part of the contract while multichoice has failed me every step of the way.
I lost track of the amount I spent on airtyme trying to resolve this. Have driven to ther walkin centres ovr 90 kms one way and still no joy.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
After my review, they had half of their call centre call yet here I am today still sitting with the same problem. Paying for a non finctional router. A simple simcard activation. 4 months later. It boggles my mind as to how and where they hire their peesonnel from.
Yet another debit order with no service.
I can't even cancel because they want me to foot the bill and charges for cancelations yet they are at fault.
I cannot comprehend this level of incompetence.
Now I have to go the eoute of the ombudsman because they can't even fogure out their **** from hand. The worst company I have had the displeasure of dealing with.
They have left such a bad taste in my mouth, all I want is to be rid of them.
After my review, they had half of their call centre call yet here I am today still sitting with the same problem. Paying for a non finctional router. A simple simcard activation. 4 months later. It boggles my mind as to how and where they hire their peesonnel from.
Yet another debit order with no service.
I can't even cancel because they want me to foot the bill and charges for cancelations yet they are at fault.
I cannot comprehend this level of incompetence.
Now I have to go the eoute of the ombudsman because they can't even fogure out their **** from hand. The worst company I have had the displeasure of dealing with.
They have left such a bad taste in my mouth, all I want is to be rid of them.