Multichoice Insurance refuses to call me back

A few months ago I installed a DSTV Explora. I had to speak to a call centre agent a few times during the installation, each time I was told the call centre agent would get someone from their insurance dept. to call me. I needed to have the new decoder insured. <br> I am still waiting for someone to get back to me.<br> <br> I then got an email showing the devices I have insured (Multichoice standard email sent out regularly), I rep**** to that email with my issues. I received an email back saying someone would call me. All I have to date is a reference number for my complaint. Nobody has bothered to actually do something about it!<br> <br> Worse service ever, time I started looking at alternatives to Multichoice!