Multichoice insurance

I am so heartbroken and frustrated at the same time, my Name is Nozipho Mentesh I joined dstv multichoice just under 2 months and ago and I must say, I regret that decision.

A week ago I tried to pay my monthly subscription which is R280 and to my surprise I was told I owed R499. I called dstv and I was told that I have 2 insurance covers and 1 funeral cover and I was given a number to call and cancel those covers. I have been calling that number for a while week with no success