Multichoice *****ing my money

I cancelled Streaming services in October 2025. Four months later they were still taking R799 per month from my account. I had to call again, where they confirmed that they should have cancelled. But now, for the refund, they gave me a long checklist of details to send them. This included bank statements, which I told them I am not happy to share in full, as I sent them screenshots of the dates where it shows their deductions. The official at their Unallocated Escalations Department with whom I had been working, one Thabo Ndlovu, would have been better suited to work in the civil service, as he did not even acknowledge my concern with sending bank statements, and just sent me a form letter demanding full statements again. I next asked to speak to someone higher up with the authority to waive the requirement and he is just ignoring me, as they are sitting conveniently on my money.

This is the last time in my life I would ever deal with DSTV and Multichoice. It is a perfect example of growing fat first as a quasi-monopoly, and then getting their backsides kicked by newer, better services. May they go the way of all fat cat businesses who take their customers for granted.