1 reviews | Active since Mar 2015
Multichoice incorrect debiting of my account
Multichoice are charging me insurance on two extra decoders (I only have one), so I am paying decoder care insurance on three decoders! I called in to their call center twice and also sent them an on-line inquiry to cancel this and the call center agent referred me both time to the insurance sections. This was a week ago. This morning I get an email from a Noxolo Mdlalose stating that the decoders they were charging me for were not linked to my name and so they could not do anything! I sent him a reply, and attached my latest January statement where it clearly shows the three separate line items charging me decoder care insurance on three different smart card numbers. Are these people just too damn *********** or they just being deliberately difficult. I want these extra charges cancelled immediately and I want feedback in writing confirming this.
Your feedback regarding our service is important to us. We apologise for the delayed response and the inconvenience caused in this regard.
As we're committed to resolving your query. We have forwarded your request to our insurance department for further assistance. Kindly expect feedback directly from them. You can also follow up by calling them on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Your feedback regarding our service is important to us. We apologise for the delayed response and the inconvenience caused in this regard.
As we're committed to resolving your query. We have forwarded your request to our insurance department for further assistance. Kindly expect feedback directly from them. You can also follow up by calling them on ***. Our insurance team operates Monday to Friday from 08h00 to 17h00.
Thank you for taking your time to contact us. Once again, please accept our apology.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah