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Elmarie S

1 reviews | Active since Aug 2010

23 Feb 2023, 12:52

MULTICHOICE ***********

***9 - I have been a costumer for ever and pay my account each and every month. Now for the end of this month I receive and account of R3921.20, of with I need to pay only my normal monthly fee that I did not paid yet of the impossible account I received. On phoning them the consultant advised the MultiChoice themselves has billed me for some or other Explora and the cant fix the problem on their side, I must go to the shop with my ID and then they will fix it. I am diagnosed with PD and its impossible for me to go and wait in a long que in the store. Mulichoice made the error, let them fix it themselves and let me know wen I can pay my normal monthly fee, please

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Feb 2023, 13:01
Official
Hi Elmarie Scheepers, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team