Multichoice incompetency

I was called by Dstv offering internet package and at the time I had price log of explorer ultra, I informed the sales agent that I can take the internet package provided my price log remains active, that was around the 29th of June 2023, my customer number is ***8, last week the 4th of July I found that my contract was canceled and having to pay R2400 meaning that I don't have price log, I called the call center of dstv, I spoke to an agent who promised me that my price log will be reinstated and said on the 15th the process will be finalized, I checked the status on my account and was shocked to discover nothing was done infact the internet account was added as per internet sales order *** & i was charged a further R300 stating that the router was delivered and I dont even have the router, multichoice has a high level of incompetency and their call center are singing from a different hymn, the call center agents I spoke to them yesterday informed that the cancelation can not be done and I have to pay R2700 and I was told that the router was delivered to me and the router was never delivered and this is a bad customer care of dstv. I informed the agent to reinstate my price log by the way I have been on price log from last year August. Multichoice offers shocking customer service!