Multichoice incompetence

I have paid my monthly contribution for my compact package on the 6th August 2023 using Eft but my life turned to he'll when I got disconnected and was told to pay an additional R70 of which I did and still after 2 days I was disconnected again it has been happening after every 2 days since then when I call each time I get reconnected for only 2 days. My payment due date is on the 8th of every month on the 8th when I wanted to make a payment I was told to pay R1252 of which I had no idea how it got to that, I then called on Sunday the 10th and was told not to worry about that amount I should only pay R472 for the month of September and I won't be disconnected again, as I write to you now I'm being disconnected again and I made 3 calls again today which are of no assistance, I was asked today to go reverse the money at the bank by their consultant and make a payment of R652 of I refused but firstly I went to the bank to try and reverse the money and the bank said it can't be reversed as it has already been banked and it's a payment they told me multichoice should be the one assisting by allocating the money. I tried calling multichoice again and was asked so many questions yet again and put on hold whilst on hold the phone cut off. I waited thinking they'll call me back but never did , I then decided to call them again and the machine which told me that the consultants will only be available tomorrow morning at 8'oclock as I'm writing this my services have been disconnected.