Multichoice incompetence

I paid my Multichoice subs via my bank app on the 20th of May 2021 but a few days after I was disconnected. I then submitted proof of payment at one of their agency and was reconnected immediately. Again after three or four days I was disconnected. I have been to the agency almost four times now and I even submitted my bank statement reflecting the payment but instead the struggle continues. At the agency they do understand and acknowledge that a payment has been made but someone at Multichoice thinks otherwise . Incompetence and BAD service at its best. Multichoice does not respect it's customers at all, maybe it's because they don't have competition hence the rudeness being meted out to customers