JC
Jan C
1 reviews | Active since Sept 2017
19 Jun 2018, 13:34
MultiChoice INCOMPETENCE
I have received feedback which tell nothing, so unfortunately I have to re-post!
Your feedback actually says nothing!!!!! 1 - The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account. - you are not telling me why it is still charged!!!!! Makes absolutely no sense!!! I want to know why was it still debited? And when will it be refunded? 2) Your feedback refers to the access fee: R90.00 for Access service fee (PVR recording functionality), while on "understanding the statement" it is stated as follow: What is the Access Fee for? The Access Fee gives you more than one viewing environment without having to pay additional subscriptions. It’s also flexible enough to cater for the unique needs of your household. Clearly you do not answer the questions, kindly answer the following: 1) why are you charging R29 for a contract that has reached its end date? 2) what is the R90 for?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Jun 2018, 14:36Dear Jan Coetzee,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2018, 14:36
Official
Dear Jan Coetzee,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Jun 2018, 18:13Dear Jan Coetzee,
Regarding the billing of the amount of R29.00 we have escalated to IT department to find out what causes this and prevent it further. This amount is billed on the Price Lock account however, transferred to the normal residential account. The total billing on the account is correct because on the residential account the total amount debited is R870.00.
The monthly subscription is R899.00:
R809.00 for the DStv Premium package.
R90.00 Access fee for the PVR functions.
The amount of R90.00 is for the PVR functions to access recordings also (rewind, pause, and fast forward). This also enables access to DStv Catch Up and Box Office.
The same amount would also be for an Extra View set up, should you acquire a second decoder, you will be charged the access fee at no additional subscription cost for an independent second viewing environment of the same package.
This amount was included on your total Price Lock billing. For an updated customer financial transactional report to be sent to you on email, kindly send an email to *** .
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Jun 2018, 18:13
Official
Dear Jan Coetzee,
Regarding the billing of the amount of R29.00 we have escalated to IT department to find out what causes this and prevent it further. This amount is billed on the Price Lock account however, transferred to the normal residential account. The total billing on the account is correct because on the residential account the total amount debited is R870.00.
The monthly subscription is R899.00:
R809.00 for the DStv Premium package.
R90.00 Access fee for the PVR functions.
The amount of R90.00 is for the PVR functions to access recordings also (rewind, pause, and fast forward). This also enables access to DStv Catch Up and Box Office.
The same amount would also be for an Extra View set up, should you acquire a second decoder, you will be charged the access fee at no additional subscription cost for an independent second viewing environment of the same package.
This amount was included on your total Price Lock billing. For an updated customer financial transactional report to be sent to you on email, kindly send an email to *** .
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,