JC
Jan C
1 reviews | Active since Sept 2017
09 Jun 2018, 11:27
Multichoice incompetence
********** 8 I had a price lock option that lapsed in December but Multichoice kept on debiting my account with the price lock amount although the 24 month contract has lapsed. I have tried many times to get Multichoice to stop debiting the additional amount, to no avail. The standard message is "we are investigating" (funny when the debit my bank account they don't Investigate they just take)! Further to this I have cancelled dual view on the app with confirmation, guess what Multichoice are still debiting the additional amount!!! Makes no sense. Feedback will be appreciated!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Jun 2018, 13:59Dear Jan Coetzee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jun 2018, 13:59
Official
Dear Jan Coetzee
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jun 2018, 20:03Good day Jan
Thank you for sending us your query.
May I take this opportunity and apologise for your inconvenience.
The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account.
If you can check the normal DStv account from online self-service, we only debit R870.00 instead of R899.00:
- R809.00 for Premium package
- R90.00 for Access service fee (PVR recording functionality).
This breakdown also explains the R90.00 charged which is not for Xtraview but the recording functionality. Should you still want to cancel this facility, kindly send your request to *** for further assistance.
Having said the above, you're not charged for the Price lock service.
I have sent a request to our technical team. They will be able to update the system so that the total balance may only reflect in your normal DStv account.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 Jun 2018, 20:03
Official
Good day Jan
Thank you for sending us your query.
May I take this opportunity and apologise for your inconvenience.
The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account.
If you can check the normal DStv account from online self-service, we only debit R870.00 instead of R899.00:
- R809.00 for Premium package
- R90.00 for Access service fee (PVR recording functionality).
This breakdown also explains the R90.00 charged which is not for Xtraview but the recording functionality. Should you still want to cancel this facility, kindly send your request to *** for further assistance.
Having said the above, you're not charged for the Price lock service.
I have sent a request to our technical team. They will be able to update the system so that the total balance may only reflect in your normal DStv account.
Once again, thank you for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
JC
Jan C's updateReviewer Update
15 Jun 2018, 10:12Your feedback actually says nothing!!!!!
1 - The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account. - you are not telling me why it is still charged!!!!! Makes absolutely no sense!!! I want to know why was it still debited? And when will it be refunded?
2) Your feedback refers to the access fee: R90.00 for Access service fee (PVR recording functionality), while on "understanding the statement" it is stated as follow:
What is the Access Fee for?
The Access Fee gives you more than one viewing environment without having to pay additional subscriptions. It’s also flexible enough to cater for the unique needs of your household.
Clearly you do not answer the questions, kindly answer the following:
1) why are you charging R29 for a contract that has reached its end date?
2) what is the R90 for?
JC
Jan C's update15 Jun 2018, 10:12
Reviewer Update
Your feedback actually says nothing!!!!!
1 - The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account. - you are not telling me why it is still charged!!!!! Makes absolutely no sense!!! I want to know why was it still debited? And when will it be refunded?
2) Your feedback refers to the access fee: R90.00 for Access service fee (PVR recording functionality), while on "understanding the statement" it is stated as follow:
What is the Access Fee for?
The Access Fee gives you more than one viewing environment without having to pay additional subscriptions. It’s also flexible enough to cater for the unique needs of your household.
Clearly you do not answer the questions, kindly answer the following:
1) why are you charging R29 for a contract that has reached its end date?
2) what is the R90 for?
JC
Jan C's updateReviewer Update
18 Jun 2018, 13:04Your feedback actually says nothing!!!!! 1 - The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account. - you are not telling me why it is still charged!!!!! Makes absolutely no sense!!! I want to know why was it still debited? And when will it be refunded? 2) Your feedback refers to the access fee: R90.00 for Access service fee (PVR recording functionality), while on "understanding the statement" it is stated as follow: What is the Access Fee for? The Access Fee gives you more than one viewing environment without having to pay additional subscriptions. It’s also flexible enough to cater for the unique needs of your household. Clearly you do not answer the questions, kindly answer the following: 1) why are you charging R29 for a contract that has reached its end date? 2) what is the R90 for?
JC
Jan C's update18 Jun 2018, 13:04
Reviewer Update
Your feedback actually says nothing!!!!! 1 - The Price Lock contract has been cancelled and there's R29.00 balance charged in this account. All these debits have been transferred to the normal DStv account. - you are not telling me why it is still charged!!!!! Makes absolutely no sense!!! I want to know why was it still debited? And when will it be refunded? 2) Your feedback refers to the access fee: R90.00 for Access service fee (PVR recording functionality), while on "understanding the statement" it is stated as follow: What is the Access Fee for? The Access Fee gives you more than one viewing environment without having to pay additional subscriptions. It’s also flexible enough to cater for the unique needs of your household. Clearly you do not answer the questions, kindly answer the following: 1) why are you charging R29 for a contract that has reached its end date? 2) what is the R90 for?