Multichoice incompetence

On Monday 9 April we emailed a change of ownership request to Multichoice. They rep**** to say the forms arent completed correctly we corrected the forms and emailed it again on Tuesday morning 10 April. They then said a few was outstanding. The fee was paid on Tuesday morning and i got an sms to say thank you for the payment. Everything we were supposed to do was by now done on our side. The turnaround time according to Multichoice is supposed to be 24 to 48 hours. However we have been waiting since Tuesday for the change to be done with no luck. It has now been 96 hours. Problem is we can not call in to the department that actually deals with the change of ownership. Whenever we call we are being sent fron pillar to post with no one wanting to help or taking responsibility for the problem. This is unfortunately how it works when u run a monopoly. Service goes out the back door. The last consultant we spoke to, Nokuthula Nyembe told us the form has not been processed without giving us a reason why. This is unacceptable service from such a big company. I am a reasonable person but this is blatant incompetence from Multichoice. The only time they actually do their jobs is when u owe them money. I write this in desperate need of someone to listen to our query and assist us please.