Multichoice *******ly deducted money from me

Multichoice *******ly deducted money from my account after services was cancelled in 2013<br> After contacting them, they promised a letter of apology and refund within 2 days.<br> They also confirmed my mail address for correspondence.<br> The explained reason for deduction was that they moved over to a new erp system and this activated all accounts with a credit.<br> I phoned again after none of the above promises were met after 48 hours, only to be put on hold for collectively more than an hour and bounced between different departments.<br> Still no resolution or letter or refunded money received.<br> <br> I'm utterly disgusted with the level of customer care they provide.<br> <br> I'm also extremely happy that I've moved away from Multichoice.<br>