Multichoice ******* debit still not returned

On the 1st October 2015 Multichoice debited my bank account of 248.05. I called to ask what the problem was and have been assured that the problem was a mistake and that it would be investigated and I would be credited. I have had no feedback and the amount has not been credited. Multichoice claim to record the conversations so they may go and check at any time, perhaps Multichoice don't want to spend their ill-gotten gains on making phone calls?<br> <br> My Reference was ***0-I39. I dare someone from multichoice to honour their word and call me back