Multichoice ill advises customers and wants to put blame on clients

At 15:30 today I called Multi Choice and spoke to a lady by the name of Tamara, I told her that I want to reinstate my package and change my payment date to the 25, she then told outright that to get my connection again I just need to pay an amount of R248 and a couple of cents. She told me to round and it off to R250 and my services will be reinstated.

After paying this amount, I called them at 17:49 and spoke to Mikyla Saunders who told me I must pay a further R440 and she refused to listen to what I have to say. Asked to speak to a team leader and a lady by the name Sandisile Mncube who tells me sorry there's nothing we can do for you.

I don't understand how all this is my fault and I must be the one who takes the fall when a representative of Multichoice is the one who gave incorrect me incorrect information.

Multichoice needs to restore my services cause they are at the ones at fault and stop putting blame on the clients.