Multichoice horror

M miss N Bonga, m on price lock for 2years and my problems started in June when I waited 2downgrade,was suppose 2pay R449,so thy told me I can't do anything on the account, ok I continued wth my subscription,but thy ddnt debit the account so I paid on line using their link(tht was in June 2021)I kept calling them ask why thy not debiting the account on the 15th as per agreement,and thy would apologize,since then thy have been billing me huge amounts tht I don't understand why,and if I don't pay thy cut my service, so I called thm many times and thy promised 2resolve the issue,so in November 2021 8 went to multichoice N1 city,2report the matter,and thy also saw on their system tht I was billed unfairly,so thy promised 2escalalte the matter to "price lock department "and on the 15th November it showed tht i must pay 438,ok money was in my account, thy ddnt debit,so I called again 2ask,and the lady who helped me said she wl do an immediate debit order,tht was on the 17th November 2021,so I told her tht I ddnt get any sms frk. The bank,and she said it wl come cz on their side the debit order went through,so I checked my account and it was not,I called again,but thy assured me tht its active on their side,and also when I checked on the app it showed tht i owe (R538)which was 2b paid on the 15th December 2021,but then on the 24th November I got an sms saying my services were disconnected again for non payment,and now I owe (R968)and I called so thy ddbt understand whts going on wth the account, so I feel victimized and traumatized and disrespected by multichoice, I have been made 2pay huge amounts tht I don't even know why,