MultiChoice HORRID customer care

Good day I truly hate leaving negative reviews but MultiChoice is guilty of misrepresenting and going against the Consumer Act! We have been clients since 2017, about three weeks ago we get contacted by MultiChoice offering us a pricefix and an upgraded decoder. We were not home, so they stated that they will arrange for delivery. A week later after no response, my husband contacts MultiChoice to arrange for delivery. They inform us that they will arrange for delivery as soon as possible. Another two days later he phones again, only to be told that we cannot receive an upgraded decoder because it is not part of the deal!! After explaining what happened, the agent puts down the phone in my husband's ear. Another day later he phones again. The agent tells him that there are no notes on the system. He requests the original voice recording and the phone gets slammed down in his ear again. Today a representative phones him and tells him that we must pay a cancellation fee of R180!! For what?? He explains what happened, but the agent keeps on telling him that we need to pay a fee. After again requesting to speak to a supervisor, or to get the recording the call is ended.

This is the most HORRID service ever. We are both in customer care and this is no way to treat loyal, paying customers!

Please can a customer relations officer contact us URGENTLY.

Regards,

Mr. van Deventer