multichoice hopeless service

its an absolute nightmare to deal the customer care department to try and sort out an accounts issue. multichoice upgraded me to premium from compact plus 3 months ago without my permission then after downgrading me back to compact plus with a new discount of 599 per month they subsequently debited me 899 for December. still awaiting someone to rectify the charge to 599 and refund me for the 3 months of incorrect billing. agents Salina and Joanna cannot resolve my issue. ref number INC 908093. time to cancel DSTV