MA
Mary A
1 reviews | Active since Jan 2012
14 Dec 2022, 11:01
MULTICHOICE HELPLINE - THEIR CONSULTANTS CUT YOU OFF WHEN THEY DONT KNOW WHAT THEY ARE DOING.
What type of company is Multichoice????? they suspended my decoder - I have two decoders and confirmed debit order for 27 of each month but yesterday they suspended the one decoder and both assistant do not know why. I spoke to ludwe at 9.58 he kep me on the line for 18 minutes then he cut me off. I am now talking to Andiswe komete and still holding since 10>22am and time now is 10:57am.. It is the most frustrating thing to speak to the MultiChoice DSTV help line as nobody seems to know what they are doing or they just feed you lies and drop the call. We need serious competition for MultiChoice because this cannot continue.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Dec 2022, 11:15Hi Mary Arendse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Dec 2022, 11:15
Official
Hi Mary Arendse,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team