NF
Nicolas F
1 reviews | Active since Sept 2020
06 Oct 2020, 13:51
Multichoice hell no!
They are the biggest nightmare in my life!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
06 Oct 2020, 14:05Hi Nicolas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Oct 2020, 14:05
Official
Hi Nicolas,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
NF
Nicolas F's updateReviewer Update
06 Oct 2020, 15:54As we all know this is a generic response and means absolutely nothing! They never get back to you even if they owe you money. The staff is so clueless that one needs to phone 3 - 4 times to find out the actual amount that is owed. Basically you take the average of what you where told to be on the save side. Unfortunately they are a monopoly and can get away with it.... for now... As we speak I am still over charged. Spoken to many people for months now. Still I am being charged for a service I don't want. Will this change? No, not until there is competition....
NF
Nicolas F's update06 Oct 2020, 15:54
Reviewer Update
As we all know this is a generic response and means absolutely nothing! They never get back to you even if they owe you money. The staff is so clueless that one needs to phone 3 - 4 times to find out the actual amount that is owed. Basically you take the average of what you where told to be on the save side. Unfortunately they are a monopoly and can get away with it.... for now... As we speak I am still over charged. Spoken to many people for months now. Still I am being charged for a service I don't want. Will this change? No, not until there is competition....
NF
Nicolas F's updateReviewer Update
07 Oct 2020, 10:31As I have predicted they never contacted me....
NF
Nicolas F's update07 Oct 2020, 10:31
Reviewer Update
As I have predicted they never contacted me....
DStv (MultiChoice)'s replyOfficial
07 Oct 2020, 16:18Dear Nicolas,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we can confirm that there is only 1 decoder active on the Compact package of which the monthly cost is R399,00. We truly hope that your trust can be restored in the company.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we can confirm that there is only 1 decoder active on the Compact package of which the monthly cost is R399,00. We truly hope that your trust can be restored in the company.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Oct 2020, 16:18
Official
Dear Nicolas,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we can confirm that there is only 1 decoder active on the Compact package of which the monthly cost is R399,00. We truly hope that your trust can be restored in the company.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
As per telecom, we can confirm that there is only 1 decoder active on the Compact package of which the monthly cost is R399,00. We truly hope that your trust can be restored in the company.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,