MULTICHOICE.... HEHEHE What went wrong..... No service..... Really

MULTICHOICE.... Your service has really gone down the drain. During October 2021 I transferred my late mothers Extraview package over to my name. This was done, however when I got home the main decoder was faulty. All the way back they chaged th decoder. home again the two HD decoders didnt work. Spent so much time on the line only to be told to get an installer to check connections etc. Done this, paid money for new cable etc. and problem persisted with only on HD decoder working. Then inurances was cancelled and re-installed on and off on this account. This carried on, call after call and no agent knew how to solve the error. 13 February 2022 I got in my car again and found a very intelligent, helpfull lady - Happiness who helped. She got the decoders up and running and the insurances sorted and found a decoder connected to my account that no one knows how it got there. She also helped me change my package to ULTRA to be installed on 21/02/2022. Unfortunately when I got home the two HD decoder had some missing channels - Error code not for this country. I called and again there was no one able to sort this. Back to the ULTRA PACKAGE, till date no one pitched to install or called to postpone. Today I get an email saying decoder insurance is overdue and will be cancelled. Hell man, this is a nightmare. Getting worse than Government Departments. I really hope a Departmental Head will have the guts to call me and sort this nightmare and do what needs to be done. If only Happiness (Nomakuthla) could be there for everyone it would be a better place.