ST
Shelly T
1 reviews | Active since Apr 2009
28 Mar 2015, 10:50
MULTICHOICE HAVE USELESS, LAZY & *********** STAFF
I want to connect my DSTV Explora to my wireless router so that I can get DSTV Plus. When I go into my Explora's settings and select \Ethernet"and try to change the setting from manual to DHCP"
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DStv (MultiChoice)'s replyOfficial
30 Mar 2015, 10:49Hello phoenix,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records our consultant did go thru trouble shooting on your decoder without any success .You were advised to have your decoder tested at your nearest MultiChoice agencies or branch.
Please click on the link provided to find your nearest agencies to have your decoder tested http://selfservice.dstv.com/self-service/service-providers/agencies/north-west.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records our consultant did go thru trouble shooting on your decoder without any success .You were advised to have your decoder tested at your nearest MultiChoice agencies or branch.
Please click on the link provided to find your nearest agencies to have your decoder tested http://selfservice.dstv.com/self-service/service-providers/agencies/north-west.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply30 Mar 2015, 10:49
Official
Hello phoenix,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records our consultant did go thru trouble shooting on your decoder without any success .You were advised to have your decoder tested at your nearest MultiChoice agencies or branch.
Please click on the link provided to find your nearest agencies to have your decoder tested http://selfservice.dstv.com/self-service/service-providers/agencies/north-west.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records our consultant did go thru trouble shooting on your decoder without any success .You were advised to have your decoder tested at your nearest MultiChoice agencies or branch.
Please click on the link provided to find your nearest agencies to have your decoder tested http://selfservice.dstv.com/self-service/service-providers/agencies/north-west.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert