MH
Mark H
1 reviews | Active since Mar 2015
04 May 2015, 20:55
Multichoice have the worst staff
I upgraded to premium for the long weekend as I had family visiting, after emailing and calling and been on hold due to high volume calls, I got through today the 4th and wanted to down grade, I was treated like ****, the customer service are argumentative, they refused to accommodate me and the manager was a lost cause, multichoice has the worst customer service in the country, shocking, don't tell me to hold tell me to just wait. I am shocked multichoice is gross unprofessional and you pay so damn much to watch ****. I was even downgraded to compact without my knowledge.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 May 2015, 15:41Hello mark19661,
We sincerely apologise for poor service received from our consultant. We will review the call and escalate our findings to their supervisor.
We have changed your service to the DStv Extra package as you did e-mail us on 01 May 2015 to request the downgrade for your billing date.
The credit on your account will be used for next month's subscription.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
We sincerely apologise for poor service received from our consultant. We will review the call and escalate our findings to their supervisor.
We have changed your service to the DStv Extra package as you did e-mail us on 01 May 2015 to request the downgrade for your billing date.
The credit on your account will be used for next month's subscription.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
DStv (MultiChoice)'s reply06 May 2015, 15:41
Official
Hello mark19661,
We sincerely apologise for poor service received from our consultant. We will review the call and escalate our findings to their supervisor.
We have changed your service to the DStv Extra package as you did e-mail us on 01 May 2015 to request the downgrade for your billing date.
The credit on your account will be used for next month's subscription.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel
We sincerely apologise for poor service received from our consultant. We will review the call and escalate our findings to their supervisor.
We have changed your service to the DStv Extra package as you did e-mail us on 01 May 2015 to request the downgrade for your billing date.
The credit on your account will be used for next month's subscription.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
DStv (Facebook)
@DStvcare (twitter)
***
DStv Forum
***
www.DStv.com
Warm Regards
Kristel