wB
wynand B

1 reviews | Active since Sept 2011

01 Sept 2016, 16:00

Multichoice have done it yet again!

<p>Now after months and months of this very very anoying account issue even after 2 hello peter complaints ! Dstv have still not sorted there systems out !!!got another sms saying i have to pay my account thats short paidR330 , but im actualy in credit with 1400 upfront !! There system still says if got 2 residential accounts ! Even if its the exact same one !! They cant seem to figure it out ! </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Sept 2016, 16:43
Official

Dear Wynand

We are looking into your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Sept 2016, 09:00
Official

Dear Wynand

Thank you for taking our call today.

As discussed, there's no outstanding balance in your DStv account.

In total, your DStv account reflects a credit balance of R583.22.

· R414.83 for the BoxOffice account.

· R168.39 for the Residential account.

The second residential account has been cancelled.

Please do send us the screen shot of the error displayed and the summary of the query to *** . Your feedback will be forwarded to our online support team for assistance.

Kind regards

Dinah