Multichoice hassle

This Is the second review I am writing regarding Multi Choice because they are inconveniencing me more than they are helping me.

I am currently on price lock and that means the price I pay monthly doesn’t change,but Icurrently paid R745 or something in the month of September and that is the price of the full bouquet, I enquired about it and even DM’d them on twitter and they were of no help to me.

They said instead that in the month of October I would only pay R450,but much to my surprise they took the full price lock amount. I even asked them if they could change my paying methods and they said no.

I called them on two occasions,today and yesterday and today. And they told me that I would have to wait seven working days for the amount to be reversed yet it was deducted instantly I don’t understand all these formalities and it’s proving to be more of a hassle than I expected. I also feel unheard as a customer