MULTICHOICE HAS THE WORST SERVICE EVER!!!

On the 2nd of August Multichoice decided to debit R1844 out of my account for the DSTV Explora which I don't even own. I queried that day with DSTV call centre where my money went and the lady said it would be in my account later that day. 2days later I called again to find out where my money is that they said they would refund, and the guy said to me it will be in my account by next Friday ( 1 week later) I waited a whole week and still nothing. I called again today and not only did multichoice keep me waiting on the phone for 30min just like every other time I call, they then told me there has been nothing on the system that stipulates a refund??? The guy that I spoke to then said it will reflect in my account in 40days???!!!!! couldn't give me a reason why 40 days now???? Multichoice was so quick to debit money out of my account but now that I want my money back its another story! Not only am I paying for a service that doesn't work properly, I am now spending my time and energy finding out where my money is. I keep getting different stories every time I call. Multichoices service is absolutely disgusting!!! I will be cancelling my dstv after I receive my refund.