MULTICHOICE HAS ****MED US!!!!

Multichoice doesn’t even deserve 1 star for what they have done and put us through😳 it’s seriously shocking how much their service has deteriorated! We had activated a compact package, they decided to activate compact plus, fortunately we picked this up when we phoned their call centre enquiring about something else and they rectified it. Next thing we were without services because we had deliberately not made a payment, mind you we were on month to month. To our surprise when we wanted to reconnect our services we were told we had arrears for over R1000. This was a shock of our lives. On the 19th of July , I called the call centre trying to get answers on the “arrear” amount sadly the call centre agent I spoke to was so clueless about what was happening on our account I was embarrassed on her behalf honestly. I had to ask to speak to her team leader , her name was Theodore (not sure of the spelling) basically what I wanted a breakdown of this arrear amount and secondly I wanted to know how was it possible to accumulate arrears when the account was not on price lock but month to month and without services. She then discovered that it was an error on their part and reversed some of the amounts that they had added wrongly on our account, while I was holding. She then told me that the account was going to update in 24-48 hours and that’s exactly what happened. From the account reflecting R1180 as arrears, it then reflected R370 which was reasonable. It basically meant if we wanted our services back we would need to pay this amount now.

Today my husband decides that we reconnect our compact package, he then phoned the call centre wanting to confirm the amount to pay in order to get our account reconnected, never mind the fact that the dstv WhatsApp number confirmed R377, the voice automated service R361. He then spoke to the call centre agent who confirmed that he needs to pay R361 in order to reconnect our compact services, he then asked her to wait on the call while he made the payment so that she could confirm if it has indeed reflected and then assist us in reconnecting. After making the payment, the call centre agent now decided to change what was initially agreed upon, she was now talking about activating easy view package @R361 😳that she had asked my husband to pay so that they could activate compact package. She now changed and said there were arrears, honestly I am so over Multichoice right now. Their service is bull **** now!!! And maybe bull **** is an understatement! Again my husband had to ask to speak to the team leader available, hoping that they would do better, to our surprise the team leader by the name of Darel did worse😳😳😳 he activated easyview package for us despite my husband telling him that he paid the R361 to activate compact package! Upon discovering that he activated the wrong package my husband asked him to deactivate or disconnect because it is not what he requested for. He also asked for refund for the R361 because he was misled and multichoice has now imposed easyview package on us. Darel the team leader didn’t disconnect or reverse what he did, instead he said he will have to go through the notes on our account profile, mind you he said this after my husband had suggested he did that. My husband even asked him to listen to the recording as our calls are recorded, he then asked my husband to give him 30 minutes to go through the notes and recordings and said he will call him back but never did. We have never experienced such ******* in our lives especially from a company that we thought was reputable. We want our R361 they can keep their services because clearly they are not prepared to rectify their errors. WE ARE SICK AND TIRED OF EXPLAINING THE SAME THING TO 100 call centre agents who most of them are clearly ***********! We want our R361 that we were misled into paying. WE DONT OWE MULTICHOICE ANYTHING BECAUSE WE DONT HAVE A CONTRACT WE MULTICHOICE